Ziphokazi Zide
Finance Professional | Market Analytics Specialist
Sebokeng, ZA.About
Highly driven recent Business School graduate with a Bachelor of Commerce in Economics, seeking a full-time finance position. Leverages strong analytical skills and a foundational understanding of market dynamics to drive profitability and operational efficiency. Proven ability to quickly grasp complex concepts, resolve challenges, and deliver high-quality results in fast-paced environments.
Work
Customer Service Experience
|Customer Service Representative
Sebokeng, Gauteng, South Africa
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Summary
Provided exceptional client support and operational efficiency in a dynamic, customer-focused environment, ensuring positive interactions and timely resolution of issues.
Highlights
Cultivated a positive and energetic atmosphere, consistently maintaining high service standards in a fast-paced environment.
Fostered strong customer relationships by demonstrating respect, friendliness, and a proactive willingness to assist, enhancing overall service quality.
Resolved an average of 20+ customer inquiries daily through active listening and effective problem-solving, escalating complex issues for swift resolution.
Delivered efficient and friendly service, adeptly navigating challenging customer interactions to ensure positive outcomes and maintain satisfaction.
Executed daily operational tasks with 95% accuracy and efficiency, consistently meeting tight deadlines in a high-volume setting.
Education
Walter Sisulu University
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Bachelor of Commerce
Economics
Grade: 60%
JS Skenjana SS
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Matric Certificate
High School Diploma
Languages
Xhosa
English
Skills
Financial Analysis
Market Analysis, Economic Modeling, Profitability Analysis, Data Interpretation, Accounting Principles.
Problem Solving
Strategic Problem Solving, Analytical Thinking, Issue Resolution, Critical Thinking.
Communication
Verbal Communication, Written Communication, Client Relations, Active Listening, Interpersonal Skills.
Collaboration
Teamwork, Cross-functional Collaboration, Stakeholder Engagement.
Customer Service
Client Support, Conflict Resolution, Service Excellence, Customer Relationship Management.
Adaptability
Flexibility, Change Management, Resilience, Fast-Paced Environments.
Operational Efficiency
Time Management, Prioritization, Task Management, Accuracy.
Interests
Reading
Research
Cooking
References
Asiphe Mehlomakhulu
072 043 4632
Siyamthanda Kasibe
+27 74 412 7500
Cwenga Noroita
071 033 2314